ANSWERS TO YOUR MOST
FREQUENT QUESTIONS

• SHOWHIDE

  Do you offer discounts?

  We realise very few people make much money in the music industry so we keep our price point as low as possible all the time. If you want to buy a single product and you're a student, a teacher, in a band, or work in a studio we have you covered already with our permanently low price point.

  If you have already purchased a plugin we offer a discount deal: if you spend $99 at the Cytomic store without discounts (and still own the software) you get a 30% off discount voucher to use on future purchases. For example if you buy The Glue for $99 you get a discount voucher you can to buy The Drop for $69 (or vice versa).

  Also if you purchase two or more plugins at once we offer a 15% discount off the order total.

• SHOWHIDE

  Which type of copy protection is used?

  Cytomic plugins use an authorisation file based copy protection system. For computers connected to the internet you can authorise directly from within the plugin. For other computers you can download an authorisation file from your Cytomic account, once you have entered a machine id.

  Each license automatically gets three authorisations per year, but it is easy to request a extra one if you need more, just let support know the circumstances and we'll help out. Once a machine is authorised there is no way to un-authorise it securely, which is why three authorisations are provided per year per license.

• SHOWHIDE

  Will Cytomic plugins run for me?

  Cytomic plugins support the latest versions of the Windows (Win) and Macintosh (Mac) operating systems, you just need to have an SSE2 enabled processor. Please give the trial version a go to double check everything is to your liking. The trial download is the same as the full one, and it's obligation-free.

• SHOWHIDE

  Can I try before I buy?

  Yes, you most certainly can!

  The trial download is the same as the full one, so give it a go since you need this to unlock the full version.

• SHOWHIDE

  What are the trial limits?

  The trial has full audio quality but does have a few limits, the most important two are:

  1. Automation is not supported in trial mode
  2. Settings save in your song but will not recall while in trial mode

  Because saved settings won't load with the trial it is important to authorise it BEFORE loading your saved project! To do this add a copy of the plugin to a blank project, then authorise it.

• SHOWHIDE

  Can I sell my license?

  Yes you can.

  For the original full price paying customer there is no charge, otherwise a 30% of the current price fee is charged. Since the original customer gets a 30% discount off their next purchase, the license transfer fee covers both this, and also the increased support load of a new customer's questions and resolution of any issues.

• SHOWHIDE

  Isn't analog modelling complete BS?

  The term “analog modelling” is pretty broad, anything can be termed a model of something no matter how bad the model is. A straight line can be said to model a circle under certain conditions, but when what you actually wanted was a circle and were given a straight line you wouldn't be happy! So we don't blame you if you think analog modelling plugins are a load of BS, since some of the stuff you've tried probably was.

  Cytomic models circuits by preserving the location and connection of all the critical components in it. We use the same methods used in circuit simulators, but optimised to run fast. The continuous circuit equations are discretised using MNA (Modified Nodal Analysis) and then solved for using quasi Newton-Raphson iterations to converge on a solution. Equivalent circuits of groups of linear components are pre-computed to save CPU, along with a bunch of other optimisations so that the model can run hundreds of thousands of times per second. A normal circuit simulator can take 5 minutes or more to process one second of audio, our plugins do it in a fraction of a second otherwise your CPU would be maxed out!