If you are new to Cytomic, after payment, you will receive an email with your account details. Please log in to your account, where you will be prompted to change your password. Once successfully entered, you can navigate to My Account, then, Downloads and Licenses. You can download the correct version for your system from here, or from the plugin page. You may have already done this in order to run the trial.
In your DAW of choice, load the plugin, and choose authorise instead of trial on the About box, enter your username and password and you are all good! If you wish to do a manual authorisation on- or off-line, please follow the instructions in the pop up. If the pop up does not appear, click on the name of the Plugin in the header bar.
You are always welcome to contact us via the contact page or email at support@cytomic.com if there are any problems.
Sometimes the login email takes a few minutes to get through various security checks, or it may have gone to junk, Sometimes you may have had a typo when registering. Whatever the issue please contact us at support@cytomic.com or via the contact form and we will be happy to help.
Please don’t authorise, simply contact us straight away and we can swap it for the right one. Once the software is authorised, you may sell or keep it, but we cannot swap it or issue you a refund.
For forgotten passwords please reset here: https://cytomic.com/my-account/lost-password/
If you’ve lost access to an old email or can’t remember your login details please contact support with your purchase email/order number/details etc and we’ll be happy to check for and reinstate your account for you – we have meticulous records of every order made.
Please trial our software before you buy. You can check you are happy with it and that it is compatible with your system, before purchase. Downloading the trial is the first step in the purchase process, so there is nothing extra involved. Cytomic trial software has full sound quality and all features, the only limitations are that automation is not supported and you cannot save settings. No risk, no obligation, try it out!
If you accidentally purchase the wrong product, please do not authorise, and contact us at support@cytomic.com straight away and we can swap it for you.
Once authorised, we cannot refund or exchange for a different product. You may sell your software to a third party, however, please note software bought second hand cannot be on-sold.
EU Directive 2023/2673 does not apply once the product has been authorised.
Contact us at support@cytomic.com for questions related to refunds and returns.