Yes! We have tens of thousands of customers and have been in operation since 2009. We take everyone’s privacy and security seriously. We will not sell or disclose your details. Downloads from our webpage are secure and virus-free. We use PayPal as our payment gateway. We require our users to create an account for copy protection and tax reasons.
Cytomic plugins use an authorisation file based copy protection system, we don’t use dongles or iLok. For computers connected to the internet you can authorise directly from within the plugin, your machine’s id will be sent securely to out website, and the authorisation file downloaded and placed in the correct folder to authorise that machine. For other computers you can download an authorisation file from your Cytomic account, once you have entered a machine ID, then either drag and drop this file onto the plugin, or manually copy the authorisation file to the correct folder. Once authorised on a machine the plugin will run indefinitely if no changes are made to that machine. Cytomic never “calls home” to check, the authorisation process only needs to be done once after installation or minor version updates.
Each license can run on up to two computers simultaneously, and allows for three authorisations per year to cover computer updates. It is easy to occasionally request an extra one if you need more, just let support know the circumstances. If you need to regularly authorise on more than two computers at once we recommend buying a second license, remember to log in to your account prior to purchase to obtain any customer discount you may have earned. We prefer this to any dongle based security which sometimes have their own issues.
Cracks suck. Some people will always want to use them. We try to limit piracy with thanks to Tracksaur. https://tracksaur.com/. We use copy protection that doesn’t suck for you, our users. There is a trial version for each of our products with very few limitations which everyone can use.
No, this website is the only place to buy new Cytomic plugins. If you’re paying elsewhere, you’re paying for a crack. Please don’t! Thanks to all our lovely customers past, present, and future, who do the right thing.