Who we are
Cytomic is a partnership between husband and wife, Andrew and Emma Simper, who live in Perth, Western Australia. You can contact us by mail PO Box 284, North Fremantle WA 6159, via the contact page, via email at support@cytomic.com or through our socials (see footer).
Cytomic’s Australian Business Number is: ABN 58 013 929 310
Copyright and Trademark
The Cytomic logo & “Cytom” speaker character are trademarks of Cytomic
ReCaptcha + Google
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
End User License Agreement
All downloads are subject to Cytomic’s EULA
Comments
Comments are currently disabled on our webpage. If we decide to open a forum or comments section, this section of the privacy policy will be updated to reflect that change.
Data Collected
Cytomic collects various data from our customers in order to allow you to access and use our products safely, for us to provide customer support, and to abide by tax regulations. We will never expose or sell your data.
Data collected includes:
- Name
- Email address
- User name (as chosen by you)
- Address
- Country of residence
- IP address
- Dates and times of purchase, downloads, and authorisations
- Cytomic Software Version number(s)
This data is collected via our webpage via webform or when you enter information as part of your order, and it is stored securely. We have SSL certification for our webpage and two-factor authentication for access to our server.
All financial information (e.g., bank details, card numbers, etc) is handled and stored by PayPal, and is never visible or stored by Cytomic or its employees.
Cookies
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Cytomic will never share, sell or expose your data to anyone outside of Cytomic.
For users that register on our website, we store the personal information provided in their user profile. All users can see their information, edit some fields and request changes to others which ware locked, at any time. Cytomic can also see and edit this information but no changes will be made without the individual specifically request. Any user can request complete deletion of their account at any time via email to support@cytomic.
Data Retention and Your Rights
Your data will be retained as long is as required for your use. If you have ceased contact with Cytomic, it will be retained for taxation or legal or customer service requirements and then removed as per requirements.
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Changes to Policy
If Cytomic changes any part of this policy, this webpage will be updated to reflect the changes. This policy was last updated 9 October 2026.